We will accept the return of an undamaged/unused item within 7 days of buyer's receipt. We will provide you with your money back or an exchange if you desire. However, to cover our fees, we must charge a 15% restocking fee (for money back) and the return shipping is the responsiblity of the customer. Please contact us if you wish to return an item for instructions.
All phones have a limited factory warranty, usually one one year. In the event of a defect the phone will be repaired/replaced free of charge. The warranty does not cover abuse, damage from unusual operation or damage of uninsured items during transit. The return shipping cost is the responsibility of the buyer. We recommend using the US Postal Service to return items, they're the cheapest and safest.
Payment and Shipping:
All money orders must be postal money orders. International winners must use Google Checkout, paypal or equivalent. We prefer Google Checkout. We will accept personal checks from buyers within the US, but please note that the item will not ship until our bank has confirmed a cleared payment status. If you need this item quickly, we do not recommend paying with a personal check. We also accept paypal, however on your first order we will ONLY ship to a verified address and a phone number must be included with your first order as we may call you to confirm the transaction was authorized. We reserve the right to cancel and refund any transaction we consider high-risk
These phones will made-to-order from our factory, please allow 1-3 days to produce.
All small packages will be sent via Hong Kong post or EMS. All larger orders will be sent visa UPS. This item will initially be shipping from China, so please allow up to two weeks for delivery. B&M, Inc. has a sales agent in China that will handle the customs paperwork and ship directly to your door. In the rare event that a package is stopped by customs this may further delay shipping times. Although we have not listed items shipped from China under this user ID, we have had great results with overseas shipments. In fact the standard time in transit has been less than one week! There are literally tens of thousands of items being shipped directly from buyers agents in China and else where and this has greatly benefited the shipping services. Insurance is optional, but highly recommended. We cannot be responsible for loss or damage of uninsured items by the shipping company. All items are opened, tested and personally inspected by our knowledgeable staff for the slightest inprefections. We will not ship out any item that does not meet our strict quality standards.
In the unlikely event this item is out of stock or we find it does not pass our quality inspection, we will inform the customer of the estimated delay. The customer will have the option of waiting for a replacement or terminating the sell with a full and complete refund.
That being said, we will ship world wide on this item so international customers feel free to purchase!
Special notice: Due to increased security due to the Beijing Olympic games, some items coming from China may be stopped and inspected by Chinese Customs, this could add 2 or 3 days to the shipping time. All of my items are legal so there will be no problems. However, the odds of your item getting chosen for inspection is very low, but I wanted to make sure my customers are aware of this possibility.
Customs: Most of my items are duty free when entering the USA, however some countries; I.E. Italy and Brazil, may charge a small customs tax (usually 5-15%) on imports. This tax is the responsiblity of the customer..